Return Policy

Return Policy

At MySmartFit Chair, we are committed to providing high-quality wellness seating and customer satisfaction. If for any reason you are not fully satisfied with your purchase, you may be eligible for a return within the guidelines outlined below.

Return Window

Customers have 30 calendar days from the date of purchase to initiate a return request. Returns requested after this 30-day period will not be accepted under any circumstances, regardless of product condition or usage. To be eligible for a return, your item must:

• Be in its original condition
• Include all accessories, tools, manuals, and packaging
• Be free from signs of misuse, excessive wear, or damage not caused by manufacturing defects

How to Initiate a Return

All returns must be pre-approved by our Customer Support Team To begin the return process:

Email us at: info@mysmartfitchair.info
Include the following in your message:

• Full Name and Order Number
• Copy of your purchase receipt or proof of purchase
• Clear photos of the product from multiple angles, including a close-up of the issue or defect (if applicable)
• A brief description of the problem or reason for return

Return Shipping

Customers are responsible for all return shipping costs:

• Return shipments must be sent using a trackable shipping service. We recommend insuring your package as we are not responsible for items lost or damaged during return transit.
• Shipping costs are non-refundable, and any original shipping charges will not be included in your refund.

Refunds

Once your return is received and inspected:

• We will notify you by email regarding the status of your refund.
• If approved, a refund will be issued to your original method of payment within 5–10 business days (processing time may vary depending on your financial institution).
• If your return is rejected due to signs of misuse or damage not covered under warranty, you will not receive a refund and the product may be sent back to you at your expense.

Ineligible Returns

Returns will not be accepted if:

• The 30-day return period has passed
• The product was damaged due to misuse, improper assembly, neglect, or alteration
• The return request is missing required documentation or photos
• The return was not pre-approved through Customer Support

Except as described above, all other express or implied warranties are excluded to the fullest extent permitted by law. Some jurisdictions may offer additional rights. Please consult local laws for applicability.